Customer & Broker Experience

Insurance brokers play a significant role in the London market, dating back to its early inception. The traditional role of insurance brokers has been to act as an intermediary between insurers and consumers. But with evolving digital experiences, consumers have come to expect better digital interactions. Brokers have been asked for faster quotes and decisions so that they can compete for business. Brokers also increasingly expect service capabilities equal to those granted by direct writers to policyholders, such as integration with their broker management systems and communications based on their communication preferences. 

To meet these shifting experiences, brokers need to improve their digital capabilities. At Coforge, we provide a digital experience platform designed for today’s brokers. The platform supports an improved experience for the brokers and policyholders looking to digitize their interactions. We provide a digital experience platform aligned with the digital strategy of the insurance carriers; supporting improved user experiences for agents, policyholders, prospective clients, and insureds. 

Our process includes:

• Employing a cognitive and systematic approach for new submissions to map out current business processes
• Collaborating with customers to understand their needs
• Designing and implementing new business and quoting capabilities
• Integrating with core systems across the insurance value chain
• Leveraging emerging technology for better customer experience with AI-based digital business assistants, image recognition, and NLP.