The digital disruption we are witnessing today has changed the business landscape for industries across the board. According to Forrester Research, mobile banking is the biggest industry innovation in a century. This rapid growth is not limited to just mobile banking. It spans all forms of virtual banking and has gone beyond the traditional modes of personal and phone interaction. Banks are building a digital ecosystem to serve customers better.

Today’s digitally-connected consumers often demand that insurers must become easier to conduct business with. As a consequence, an insurance agent’s emphasis has to change from encompassing price differentiators to also delivering a delightful experience across all channels and devices.

The digital revolution has magnified the need for insurance companies to streamline the operations. Streamlining operations helps achieve cross-channel excellence, enables organizations to become customer-centric, and increases customer self-service options—resulting in digital transformation of your legacy systems.

As the economy continues to recover, insurers are focusing on consolidating and developing an effective legacy system management and transformation strategy that not just lends competitive advantage, but also minimizes transformational cost, disruption, and risk. In this white paper, we discuss the legacy transformation roadmap and look at the strategies, and consolidation method to help insurers achieve their business transformation goals.

Insurance sector is at the forefront of the march towards cognitive computing worldwide. Coforge, with a proven track record of multiple successful cognitive computing implementations for many insurance clients, offers claims management solutions that ensure faster time-to-market, higher agent effectiveness, lower customer acquisition costs, improved sales, and enhanced customer experience.

The COVID-19 pandemic has seriously impacted businesses globally. As governments and organisations work hard to enable businesses to restart; there is a growing realization that the world will have to adapt to a new paradigm.

During a webinar, hosted by Coforge and APPII last week, industry leaders looked into the efficacy of this technology to enable this swift transition from lockdown for companies in the travel, transportation, and hospitality industries. Report by Marta Dimitrova, Editor, Future Travel Experience