Environmental Details
- 3500+ users / endpoints managed
- System types - Laptops / Desktops
- Operating System – Windows
Business Challenge
Top ticket volumes contributors - Password Reset, Software installation, Browser Issues, PC Performance Issues, Asset Tracking and Availability Compliance.
IT support was exhausting its capacity in doing mundane jobs.
Compliance & Management of Devices Inventory, and Software and Patch Installations
Coforge Solution
ElfTouch implementation to bring automation in the Workplace area and to empower end-users with self-services. Capabilities enabled are:
- Self-Service Password Reset for Active Directory and SAP
- Enterprise AppStore for self-service software install
- Single-Click scripted solution for end-users like Browser Related, and PC Performance Issues
- Auto-Heal solution for PC performance optimization
- Patch Management Dashboard for Patch Compliance Monitoring and Adherence
Benefits to Client
- 21% AD and SAP Password Reset Tickets Eliminated
- 7% Software Install and Single Click Tickets Deflected
- 90% Asset Inventory Reconciliation Already Done
- Added Security - Freeware software blacklisting – Environment Hardening
- Compliant Environment - Software license tracking and compliance adherence
