Synopsis
The key objective of the client was to Leverage the latest technologies to automate routine tasks and improve customer experience using insight-driven technologies. Renovate the company’s technology landscape so that it aligns and scales better to business vision and planned growth.
About the Client
World’s second-largest Human Resource Company providing staffing, placement, career transition, talent development, and re-deployment.
Business Challenge
The existing routine task was being done manually consuming few hours per resource. The customer wants to leverage the latest technologies to automate routine tasks and improve customer experience using insight-driven technologies.
Also, renovate the company’s technology landscape so that it aligns and scales better to business vision and planned growth.
Our Solution
Partnering with the client, we successfully provided the needed solution to automate routine tasks and improve customer experience:
- Process automation using RPA at scale in functional areas like Financial Management
- Re-architected business-facing chat-bot leveraging Microsoft BOT Framework and other PaaS components on Azure
- Enhance existing cloud-based analytics products used by hiring community and business
- Continuous process automation through multi-year license deal with planned expansion into IT Operations and HR domains.
Delivering More Value
- 100% SLA Compliance
- Up to 80% productivity gain by automation of routine tasks.
Coforge Advantage
Some of the customer routine tasks were complex in nature with multiple integration points, Our project team worked in close conjunction with stakeholders, business analysts, and application team to ensure smooth and timely delivery. The entire process was implemented Microsoft BOT Framework.
