About the Client
Global provider of Asset Management, investment processing and operations
Business Challenge
Bring efficiencies in business processes and competitive positioning
Our Solution
- RPA engagement started in 2016 on UiPath.
- Process automation using RPA at scale across different functional areas like Asset Management, Investment Management, AML Checks, Trade Order Entry.
- Implemented chatbot based on Microsoft BOT Framework and Cognitive Service Suite integrated with CRM for CSR responses.
- Continuous process automation through multi-year license deal with planned expansion into IT Operations and HR domains.
Benefits
- 100% SLA Compliance
- Up to 70% productivity efficiencies and improved customer experience
