Synopsis
To provide 24/7 infrastructure and management support for large entertainment corporations with over 50 Hotels and Casinos.
About the Client
Las Vegas-based Casino Entertainment Corporation
Business Challenge
- Support technology infrastructure in the US including Network, Windows server, Storage Backup, and IT Service Management.
- Regulatory approvals in all jurisdictions where Client operate
Our Solution
We provided the following solutions:
- 24X7 support for infrastructure
- Strict adherence to SLAs to ensure minimal disruptions
- 95% of the delivery in operations and 100% delivery in Projects is offshore
- Single windowpane for cloud monitoring and control Billing and Governance
- Cisco, Juniper, and Wintel certified team
- Scalable operations and SLAs with an average of 25% increase in overall device count
- Changing technology landscape maturity while keeping the resources at a fast learning pace
- Cross-trained: resources across Infra Ops towers
Delivering More Value
- 15% reduction in ticket volumes with guaranteed year-on-year productivity improvements
- 8 Weeks for successful transition from incumbent vendor
- 15- 20% faster resolution times with integrated team approach
