About the Client
The customer, a global solution provider of investment solutions was looking for IT solutions that provided a unified view of its IT landscape in order to identify areas for improvement to boost operational efficiency. Coforge worked with the customer to build a solution that met the customer’s business requirements and ensured 100% adherence to KPIs.
Business Challenge
- No unified view of the IT landscape
- High time consumption for issue identification and triage
- Limited visibility in mapping issues with their origin point
- Lack of application performance and impacted areas visibility
Our Solution
- Reconfiguration and validation of existing tool deployment
- Creation of custom business transactions for critical functions
- Defining measures and sensors for alert creation
- Creation of business workflows for complete visibility
- Creation of custom technical dashboards for application health
- Proactive issue identification
- Plugin configuration for multiple modules
Delivering Value
- End-to-end transaction monitoring in a single pane of glass
- Reduced the turnaround time of issue resolution
- Monthly performance comparison analysis shared per application for identifying impacted areas which help in prioritizing the defects
- Reduction of impact on users by early issue identification in production by proactive monitoring and analysis
- Synthetic monitoring in order to ensure the 100% availability to ensure KPI’s adherence
- Loading BMR with Dynatrace data by report scheduling
- Creating Ansible scripts for automatic Dynatrace agent deployment
- Unified Dashboards for issue identification at faster pace, Incident threshold baselining
