About the Client
The customer, a leading provider of supplemental insurance was looking for IT solutions that gave a comprehensive view of its IT landscape (external and internal applications, critical API/KPIs) to improve resolution time of issues. Coforge implemented a solution that not only met the customer’s expectations but also brought in improved security and scalability with a time reduction of ~65% for issue resolution.
Business Challenge
- No unified view of the IT landscape
- No single pane visibility of the performance of critical API/ KPI
- Reactive monitoring approach followed to identify issues and their potential cause
- Team taking time in doing the triage of issues, with more of solo approach for the technological landscape
- No visibility to round trip time across applications, both external and internal
Our Solution
- APM deployment migration from On-premise to SaaS for better security, elasticity and scalability
- Deployment of 2500+ agents without developer intervention for monitoring applications
- Business workflows creation for end-to-end visibility of application performance
- Custom technical dashboards setup for application health
- Proactive issue identification for monitored applications
- Provide analysis of issues reported by teams for faster resolution
Delivering Value
- Reduced turnaround time of issue resolution by ~65%
- APM more scalable, elastic and more secure due to SaaS model
- Unified view of application performance state
- End-to-end transaction monitoring in a single pane of glass
- Integration with Active Domain/ XAML to give more security as per customer standard
- Eliminated dependence on developer for onboarding new applications
